An Introduction to Aruba UXI

Poor user experience can have negative ripple effects across an entire organization, so you need to pay attention — and that starts with measuring user experience. Enter Aruba UXI.

It goes without saying that user experience can majorly impact employee productivity. Up to 68% of employees experience online meetings that start late, causing executives to lose nearly three hours of time and productivity a week. On top of that, IT teams spend 70% of their time troubleshooting issues, leaving less time for more essential projects — and poor application performance can cost up to $4,000 per day in productivity loss.

On the other hand, a solid user experience makes work more enjoyable for employees, allowing them to do their jobs more efficiently — especially in today’s era of remote work. The result is loyal, happier, and more engaged employees.

Still, many organizations aren’t prioritizing user experience, in part because they can’t measure it. In the past, we haven’t had access to any good tools for measuring user experience and finding effective, data-based ways to improve it. But that’s all changing thanks to Aruba User Experience Insight (UXI).

In this blog series, we’ll take a deep look at the benefits of measuring user experience across industries and in response to different challenges. Before diving into the value of Aruba UXI, it’s important to first introduce what it is and how it works.

Introducing Aruba UXI

Aruba UXI’s goal is to improve the user experience for those on your network through proactive monitoring and troubleshooting. Think of it as a 24/7 remote technician that’s on top of the ball at all times.

Aruba UXI’s highly intuitive cloud-hosted dashboard provides easy-to-understand, near-real-time insights into application and network performance. Its traffic light themed dashboard makes it possible to understand the end-user experience at a glance, but there are also opportunities to dive deeper. What’s more, you can quickly download network performance data from the last thirty days from the UXI dashboard to gain a deeper understanding of your network and its behavior.

You can even create customizable UXI reports on network performance trends on a monthly, weekly, or daily basis. It’s also possible to view a report for a specific date or time or configure the Aruba UXI dashboard to send results to a particular data platform for further visualization and analysis.

Aruba UXI also features AI-powered analytics that allow you to go further. Aruba UXI’s AIOps-powered Incident Detection can significantly reduce help desk calls, as IT teams are automatically alerted whenever any high-priority services or the network as a whole are impacted by an issue. As a result, they can quickly resolve problems before end-users even notice. Additionally, Aruba UXI determines baseline network performance and problem thresholds using machine learning algorithms, reducing alert fatigue and allowing you to optimize your IT resource utilization.

How Aruba UXI Works

While a traditional user experience insight tool isn’t designed for a hybrid environment, won’t provide performance insights from the perspective of users, can’t meet current testing requirements, and lacks intelligence and scalability, Aruba UXI is different.

For one, Aruba UXI can onboard onto any network. It’s capable of conducting wireless and wired testing on IPv4 and IPv6 and can show application performance and DHCPv6, DNS64/NAT64, and SLAAC configurations. It can even log into captive portal.

What’s more, it onboards like a user. Aruba UXI can be installed near users and will log in like a user. Once on the network, it will proactively test your network and applications around the clock, leading to fewer help desk calls and a better user experience. You’ll gain visibility into user experience, regardless of where your users are, and you’ll be able to detect and resolve issues between your network, applications, and users faster. In fact, Aruba UXI can highlight network issues within just two minutes of deployment, allowing you to ensure high availability and performance.

Aruba UXI has powerful sensors that collect essential information about your network, simplifying and accelerating troubleshooting. Its sensors mimic end-users and execute end-to-end workflows in both wired and wireless networks. Aruba UXI can then gather information about the present state of your network and the current user experience it offers, no cable pulls necessary. Similarly, the UXI agent for Zebra can provide insights into the end-user digital experience by performing low-impact synthetic application testing. It can also gather and analyze roaming and voice data from Zebra devices, allowing IT teams to pinpoint problems more easily.

However, Aruba UXI doesn’t just pass on its findings through its simple, intuitive dashboard. If an issue is detected, Aruba UXI can use machine learning algorithms to analyze the severity of the situation, escalate problems needing immediate attention into incidents, and automatically create a ticket to alert your IT team. Aruba UXI also provides valuable trend and baseline information, allowing you to quickly identify and resolve serious situations.

Take Advantage of Everything Aruba UXI Has to Offer

Easy to configure, deploy, manage, and understand, Aruba UXI is an invaluable tool for organizations of all sizes. Since it onboards like a user onto any network and tests from the edge, Aruba UXI’s insights are unparalleled in precision and depth, allowing organizations to solve problems before they impact end users and business. What’s more, Aruba UXI is technology agnostic, meaning it’s ready to measure user experience in any environment!

And that’s just the start of what Aruba UXI can offer. Over the coming weeks, we’ll be rolling out the rest of our blog series on Aruba UXI, diving deep into its benefits, the specific challenges it can help you conquer, and how it can support different industries. Keep an eye out for the rest of our Aruba UXI articles to learn even more about this powerful software.

Are you already ready to get your hands on Aruba UXI (and all the other tech products you need)? Turn-key Technologies, Inc. (TTI) has you covered! With thirty years of IT experience, you’ll be in the best of hands when you work with us.

Contact us today to get started!

By Tony Ridzyowski


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