While fulfillment centers are solely in the business of selling products, value-added partners, like TTI, go above and beyond to ensure you get the most out of every purchase. Learn how.
When it’s time to make a tech purchase, one of the first things you probably pay attention to is the price. However, while low prices are certainly attractive and an important priority for any business, they shouldn’t be your only consideration.
National fulfillment centers offer low prices that can be incredibly tempting on the surface, but, unfortunately, those low prices are about all you get. When you purchase from these places, you’re essentially buying from a distribution center. That means you’ll only receive the product in a box without any support or guidance.
The reality is that while getting your hands on a product from a national fulfillment center may seem like a win, it rarely is. Instead, you should buy your technology from a value-added partner. Here’s why.
People typically do a lot of research into various products and manufacturers before making a purchase, but most forget that who you buy from is just as important as what you buy — and the difference between purchasing from national fulfillment centers vs. value-added partners can be huge.
The majority of technology providers, including national fulfillment centers, will be attentive up until the moment they ship the product. Then, it’s all in your hands. Best case scenario, your provider might help with installation, but then that’s it. That’s not the case with value-added partners.
Instead of simply leaving you with a new piece of technology and telling you to call the manufacturer if there’s a problem, a value-added partner will be there to support you every step of the way, from before your purchase, through the installation process, and, in the best cases, beyond. Value-added partners can provide everything from product check-ins to training to troubleshooting assistance, enabling you to get the most out of your new technology. Plus, the best value-added partners will still give you access to competitive prices that let you get the benefits of top-quality support without breaking the bank!
When it comes to value-added partners, you can’t do better than Turn-key Technologies, Inc. (TTI). There’s a reason our customers return to us year after year, purchase after purchase. The benefits of working with us include:
Unlike a national fulfillment center, we won’t leave you to fend for yourself as soon as your payment comes through. Whether you have network issues, need help with a renewal, want as-a-service offerings, or just have a question, you can depend on us thanks to our Pavillion Technical Assistance Center, better known as PAVTAC. This groundbreaking service provides users with unparalleled support and peace of mind free for a year after product installation.
At TTI, we care about you and want to develop a strong, lasting relationship. That’s why our experts are only a phone call away, 24/7/365. With PAVTAC, we’ll also check in on your new solution’s health and performance to ensure it’s firing on all cylinders.
Need help designing, installing, and optimizing your entire network? We can do that, too. We’ll even train you on your product and its features! With training from our experts, you’ll quickly get to know all the intricacies of your newest solution so you can make the most out of it.
We even offer the option to extend PAVTAC once the year is up for those who want more of our 24/7 support, check-ins, training, and everything else that comes with PAVTAC.
Access to engineers with agnostic certifications
All too often, IT engineers are pigeonholed in one corner of the tech market. They’re experts at what they do and know the systems they regularly work with like the back of their hand… but they’re only certified in one thing. That’s not the case with TTI’s skilled workers.
While it can be challenging to find a technology partner with even one CWNA-certified (Certified Wireless Network Administrator) team member, TTI is full of certified employees. In fact, our entire team is CWNA certified! TTI team members also have Certified Wireless Analysis Professional (CWAP), Certified Wireless Design Professional (CWDP), and Certified Wireless Security Professional (CWSP) certifications, so you know you’ll always be in expert hands with us.
An Aruba Partner Ambassador and HPE Partner Ambassador on Your Side
In addition to having staff with various IT certifications, TTI is an Aruba Partner Ambassador and HPE Partner Ambassador — and these aren’t just fancy titles.
We were recognized by HPE for our projects’ size, scale, scope, diversity, and level of difficulty — and Christopher Voll, VP of Technical Services at TTI, was even invited to join the Worldwide Partner Ambassador Program for Solution Architects, an elite group of technical experts. As an Aruba Partner Ambassador, we can access more information than other companies and put our customers on the FAST PATH for HPE technical issues.
What’s more, our status means we can participate in monthly Partner Ambassador calls hosted by technical experts to get the inside scoop. We can also attend the Worldwide Partner Ambassador Summit to meet with HPE business unit executives, ambassadors, and lab engineers and participate in the virtual Partner Ambassador Community, meaning we’re constantly armed with the most up-to-date information and insights to improve the customer experience.
It’s a big honor — and if having just one Aruba Partner Ambassador isn’t enough to convince you of our expertise, don’t worry. We’re the only company in the world with two Aruba Partner Ambassador engineers, so you know you can trust us with all your Aruba products and needs.
And that’s not all. TTI is also an Aruba Platinum Partner. Not only have we achieved all the revenue benchmarks laid out by HPE, but we’ve also earned the necessary technical and sales training certifications to qualify for this level of partnership. That means that when you work with TTI, you can be confident you’re getting a well-trained team of experts in marketing and technical support. As a Platinum Partner, we also have access to the most substantial partner discounts on products — savings we pass directly to our customers.
Familiar faces offering support year after year
In addition to keeping customers satisfied, TTI keeps its employees happy, which is why there’s little turnover in our company. Our engineers stay with the company for a long time, so it won’t be long before you know our team by name. Whenever you need help, a familiar face or voice will be there to support you, bringing their years of expertise and a deep knowledge of your history as a TTI customer. You can’t get that kind of service from a national fulfillment center.
What’s more, all our support personnel are based in the U.S. — and we aren’t a jack of all trades, master of none. We are experts in everything we do, specializing in managed services, wired and wireless networks, structured cabling, SD-WAN, network analytics, cybersecurity, physical security, server/storage, data centers, and enterprise mobility, and providing top-tier service and support in all of these areas.
You can buy solutions and systems from almost anyone, but only a value-added partner can ensure you make the most out of your new investment. When you purchase from a national fulfillment company, you’ll receive your product, but that’s about all you’ll get.
When you purchase from a value-added partner like TTI, you’ll receive unparalleled support from experienced engineers in addition to competitive prices. We’ll never leave you high and dry when an issue crops up. In fact, we’ll be there 24/7/365 to make sure you get the most out of your purchase and that any problems that may arise are resolved quickly and smoothly.
Talk to us today to discover how purchasing products from TTI can help your organization succeed!
April 27, 2023
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