Through PAVTAC, TTI offers tech support as you’ve never seen before. We’re here for our customers 24/7, building strong relationships and providing peace of mind.
When it comes to your technology, you need to think beyond what you’re buying and consider who you’re buying from. It may seem silly since you’re getting the same product either way, but it can make all the difference.
Turn-key Technologies, Inc. (TTI) is a trusted partner for countless organizations across various industries, from healthcare to manufacturing to higher education. One of the many reasons our customers come back to TTI again and again is our unique PAVTAC (Pavillion Technical Assistance Center) offering. This ongoing support following the installation of products from our engineers is TTI’s key differentiator, setting us apart from the crowd as a true value-add reseller.
While other companies are constantly chasing the next sale, TTI focuses on building a relationship that lasts well beyond the initial deployment. We don’t get caught up solely in the sales process and abandon our customers as soon as they sign a contract. Instead, we provide our customers with value-added services, offering peace of mind and ensuring their investment remains optimized over the years. Other companies may not see the value in supporting their customers for the long term, but TTI knows that cultivating a solid and enduring relationship is essential.
PAVTAC is included with every TTI installation for a year, but what exactly does that mean? With PAVTAC, you’ll receive:
Support Every Step of the Way
While relationships with other companies may end when the product is sold, TTI won’t ghost you once the installation process is complete. Instead, we continue offering free 24/7/365 support for a year to ensure everything is working optimally, which is especially crucial at the beginning of a complex network deployment. You can call us anytime of the day or night, and we’ll handle all your Tier 1 and Tier 2 issues. If we need to escalate a problem to Tier 3, we’ll organize a soft and smooth handoff, passing you directly to the manufacturer.
Check-Ins and Continued Training
When it comes to your new solution’s ongoing health and performance, you can’t do better than TTI. Not only do we provide bi-annual remote site health check maintenance for equipment purchased from TTI, but we also offer warranty services and continued training so you can become familiar with every aspect of your new solution.
For example, if you purchase an Avigilon security camera, we’ll make sure you’re up to date on any new camera features and options so you can continue to make the most of your product. Plus, since cameras are often outside or in more difficult places, we’ll perform an annual on-site physical system check and inspect your cameras, mounts, and cablings for defects.
Help Planning for the Future
Deciding which new assets are worth your money isn’t easy. Luckily, TTI’s team is full of experts who know the ins and outs of countless products. Through PAVTAC, TTI offers a built-in support system, meaning you’ll have expert guidance as you plan for the future. We can discuss any new items that may be of interest to your organization and assess what impact they may have on your solution.
The Option to Extend
At TTI, we know that many users love PAVTAC and aren’t ready for it to end when the year is over. That’s why we offer several options for securing PAVTAC services beyond year 1. If you’re not prepared to let go of 24/7/365 support, you don’t have to. Instead, you can renew your PAVTAC coverage to continue getting stellar support!
TTI’s customers love PAVTAC, and with good reason. In a world that all too often focuses solely on sales, our service-oriented approach is unique and part of the reason customers return to us for 10 years, 15 years, or even longer. While other companies simply drop the box in your lap and run, leaving you at the manufacturer’s mercy, TTI’s customers have a real relationship with us. We invest in our relationships with customers and want to ensure you have everything you need to succeed.
Not only will our experienced engineers provide support if and when something goes wrong, but they will also offer guidance to determine which new products you may need (and which you don’t). They’ll even help design, install, and optimize your network! In short, TTI will be there every step of the way. And if you renew PAVTAC for year 2 and beyond, you’ll be able to continue working with the same great team you’ve trusted and worked with up to that point, and you’ll continue to receive the quality training and support you’ve come to know and love.
PAVTAC also provides customers with a streamlined approach to troubleshooting — and we’ll be on hand to help you at any given moment, whether it’s 4:59 p.m. or 3 a.m. Our 24/7/365 support is ideal for clients with critical infrastructures, such as hospitals, but all sorts of businesses can benefit from ‘round-the-clock support.
When you work with another company, you’ll need to call the manufacturer support line yourself if something goes wrong, which could mean settling in for hours of being passed around from person to person. Or, you may have to start by sending in an email ticket, not even getting the chance to talk to someone over the phone. Not only is this method impersonal, but it’s also slow, which is the last thing you want when you’re having a problem.
However, it’s a different story with PAVTAC. If we can’t handle an issue ourselves, we’ll reach out to the manufacturer on your behalf, connect you with the right person, and let them know that you’re a priority, so your problem will be fixed as quickly and easily as possible. Our customer-relationship game is so strong that you’ll even get to know our certified engineers by name!
In short, with PAVTAC services, your team will be bigger than ever. In addition to making our certified and knowledgeable engineers available to you 24/7 to ensure your solutions run flawlessly, we can provide and facilitate RMA services should a piece of equipment prove defective.
When it comes to technology purchases, who you buy from is just as important as what you buy.
Other companies move from opportunity to opportunity, often leaving current customers feeling lost or abandoned, but TTI is different. Our customers receive one year of PAVTAC free to ensure their new solution or system is optimized and operating at its peak performance — and if they aren’t 100% comfortable with running their new technology yet or would prefer to continue having our team on hand 24/7, customers can extend their PAVTAC coverage for ongoing peace of mind. At TTI, it’s our passion and our mission to ensure your solution runs flawlessly — and our commitment to building strong personal relationships with our customers keeps them coming back to TTI again and again.
As Theodore Ragavas, Supervisor of Technology at Monmouth Regional High School, explains, “In my field we are often shorthanded and wear multiple hats. With Turn-key Technologies PAVTAC I know I can rely on them 24/7/365. Their team is always just a phone call away whenever me or my staff need assistance or just have a question. PAVTAC is a no-brainer for any educational or commercial facility because you know you have dedicated experts in the field assisting you for the fraction of the cost of another team member. There are no sick days, vacation days or being unable to reach someone when you need them the most. I have been using them for over 10 years and there is no one else that offers PAVTAC like they do.”
Reach out to the TTI team today to see how we can take your installations further with PAVTAC!
April 13, 2023
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